Info For New Customers
Exchange and Return Policy
Insa stands behind the quality of its products. Our products are put through a rigorous internal development process and are subject to external approval by our regulatory partners. Quality control is built into our processes at all levels in order to provide the highest quality cannabis products to our customers.
Cannabis Products Purchased at Insa
If a product purchased at Insa is found to be defective or if a customer is unsatisfied with the quality of the product it may be exchanged for an item of equal or lesser value within 30 days of purchase. Products may also be exchanged for a credit toward future purchases. If a product is exchanged for one of lesser value the remainder will be issued as a credit.
To be considered for an exchange, customers must bring the defective or unsatisfactory product along with a receipt of purchase. For customers who have opted to create a profile in our system, proof of purchase can be electronically verified with a photo ID.
Due to regulatory requirements, cash refunds will not be given for any purchased cannabis products that have been taken outside of the dispensary. Refunds will only be available in the form of replacement products or as a credit towards a future purchase.
Please be aware that Insa can only accept exchanges for adult-use cannabis products at an Insa location licensed to dispense adult-use cannabis products. Likewise, Insa can only accept exchanges for medical cannabis products at an Insa location licensed to dispense medical cannabis products.
Accessories Purchased at Insa
Defective or broken accessories purchased at an Insa dispensary that have not been used may be exchanged or returned for a refund at any Insa location within 30 days of purchase.
To be considered for an exchange, customers must bring the defective or broken accessory along with a receipt of purchase. For customers who have opted to create a profile in our system, proof of purchase can be electronically verified with a photo ID.